Return Policy

30 day return & exchange

Every jewellery and product of jacknjewel is certified and our products are of excellent quality,however still at point of time if you feel that you are not satisfied with the product you purchased from us you can request for a full refund or exchange within 30 days from the day of receipt of the product. You can return any of our products except for ones that have been customized for you.We will only accept the product without custom engraving, in its original condition and with the certification. The value of the product being returned should not exceed Rs. 1,00,000/- in case of Jewellery and Rs. 5,00,000/- in case of Solitaires.

The products which are customized cannot be returned back and no refund will be provided

Will I have to pay for shipping the product back to you?


We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.

How do I return the product to Jack & Jewel within 30days?

1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

2. We will courier you a Jack & Jewel tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by jacknjewel. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by jacknjewel, your refund or new item will be processed shortly.

100% Refund

Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns Pick Up

We offer FREE Return Shipping. you do not have to pay any amount for returning the product with 30 day exchange or return policy. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.

We do not entertain returns or refund request on International shipments for any dispute.