Shipping Policy

Lifetime exchange policy

Jack & Jewel offers a Lifetime Exchange Policyany time after 30days too. We offer a lifetime exchange on all our jewellery.Its very easy to grab the opportunity,you only have to check if the product that you had purchased and diamonds/stones are intact then the piece may be exchanged or upgrade for any other item. While exchanging the product you have to present the certification card also. We will provide you with an exchange according to the below mentioned details:

Jewellery products consisting of studded Diamonds Exchange at 80% of current market value.

Jewellery products consisting only of Gem stones Exchange at 70% of current market value.

Plain Gold Jewellery including Italian, unstudded products Exchange at the prevailing rate of gold.

Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs. 10,00,000/-.

Silver jewellery products cannot be exchanged.

In all cases, the current market value will be determined by Jacknjewel

Free Delivery

We deliver our products in the fastest time as possible and we do not charge any shipping charges for delivering the products. The product will be delivered at your door step without any extra cost. The products will be delivered with in 2-3 working days which are in stock and those are order to make will take 10 business days to deliver.

If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including shipping charges.

If you cancel part of the order, shipping charges will not be refunded.

If you return an order delivered to you then we will not refund the shipping charges. However if you self-ship your returns, you will be reimbursed based on Jacknjewel Returns Policy.

Transit Insurance

All goods will be fully insured by Jack & Jewel until they reach you, so your purchase is 100% safe.

International Shipping

Jacknjewel also provide international shipping to all the major European and western countries.

Our International Shipping Partner is UPS Standard Shipping.

There is an additional charge of $20 for the shipping.

International customers can pay through PAYPAL.This is only mode of payment we will accept.

The order will be delivered within 3 weeks from the date of purchase.

Custom Clearance

All commercial shipments of Jewellery exported out of India needs to be cleared by Indian customs authority. Goods along with proper documentation are filed with the proper officer of Customs for inspection, examination and assessment. Thereafter with the permission of Customs, the goods are handed over to a courier agency for onward dispatch. This process takes 1-2 working days.