Jacknjewel.com is the online presence of Jacknjewel International Private Limited. The brand, Jacknjewel is designed to cater global market a new wave of fashionable Diamond & Gemstones jewelries. We do our own manufacturing and make many different designs in the form of rings, earrings, pendants. We engage in the manufacture, wholesale, and retail of jewelry in India.
www.jacknjewel.com is an online shopping store which has a large collection of the most amazing diamond & gemstone jewelries. We offer the latest trends of fashionable & luxurious jewelries. Jacknjewel.com has high quality certified products with high class customer service. On jacknjewel.com we are offering products at unbeatable prices of unbeatable quality. This is coupled with our special services which includes free shipping,30 day return policy and 100% refund. Our aim is to reach the millions of Indians and shower them with joy of possessing a diamond.
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Jacknjewel is one of India's emerging online jewelry store that consists of finest and harmonious quality of certified and hallmarked jewelries. On Jacknjewel you will come across with the most fascinating & scintillating designs.You will find the most updated collection of jewelries with the latest fashion trend. We strive to make your shopping experience a lifetime experience.
BENEFITS OF SHOPPING WITH US
A) Most affordable & Nominal prices
All the products available on Jacknjewel comes with the most economical price that you will ever come across anywhere. We offer the highest quality certified product with the cheapest price. Our products are so precisely priced that will make your selecting the product without giving a thought. One can always make use of the filter we have provided for selecting the price. Shop with us and make your day a memorable one with us.
B) Favorable policies & Customer Service
Our policies are made in such a way that will give full satisfaction to every customer. Our experts are always there to help you with any doubt,you can keep in touch with us with live chat or you can call on our phone number. Our customer service & polices also includes
1)free shipping 2)30 Day Return 3)100% refund 4)free return pick up 5)Discounts
C) Hallmark & Certified Jewelries
All the products that you will find on Jacknjewel are laboratory certified and hallmarked. All our Diamonds are certified by reputed laboratories such as GIA, HRD and IGI and Gold comes with BIS hallmarking which guarantee the purity. You will never face any issues with the quality of the product.
D) Unique Designs
Jacknjewel brings to you perfectly crafted exquisite pieces of jewelry, which are designed to appeal everyone. You can also find the latest collection of jewelry from our designer special category which includes designs from some of the famous jewelry designer's. If you are fashionable and looking to match your attire with jewelry there is only one place you have to visit which is "Jacknjewel".
Our aim is to bring together timeless jewelry that's beautifully crafted with the right blend of age-old mystique and elegant modern touches, to provide a high quality collection that's affordable.
Lifetime exchange policy
Jack & Jewel offers a Lifetime Exchange Policyany time after 30days too. We offer a lifetime exchange on all our jewellery.Its very easy to grab the opportunity,you only have to check if the product that you had purchased and diamonds/stones are intact then the piece may be exchanged or upgrade for any other item. While exchanging the product you have to present the certification card also. We will provide you with an exchange according to the below mentioned details:
Jewellery products consisting of studded Diamonds Exchange at 80% of current market value.
Jewellery products consisting only of Gem stones Exchange at 70% of current market value.
Plain Gold Jewellery including Italian, unstudded products Exchange at the prevailing rate of gold.
Solitaire Diamonds Exchange at 90% of current market value, subject to a value limit of Rs. 10,00,000/-.
Silver jewellery products cannot be exchanged.
In all cases, the current market value will be determined by Jacknjewel
We deliver our products in the fastest time as possible and we do not charge any shipping charges for delivering the products. The product will be delivered at your door step without any extra cost. The products will be delivered with in 2-3 working days which are in stock and those are order to make will take 10 business days to deliver.
If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including shipping charges.
If you cancel part of the order, shipping charges will not be refunded.
If you return an order delivered to you then we will not refund the shipping charges. However if you self-ship your returns, you will be reimbursed based on Jacknjewel Returns Policy.
All goods will be fully insured by Jack & Jewel until they reach you, so your purchase is 100% safe.
Jacknjewel also provide international shipping to all the major European and western countries.
Our International Shipping Partner is UPS Standard Shipping.
There is an additional charge of $20 for the shipping.
International customers can pay through PAYPAL.This is only mode of payment we will accept.
The order will be delivered within 3 weeks from the date of purchase.
All commercial shipments of Jewellery exported out of India needs to be cleared by Indian customs authority. Goods along with proper documentation are filed with the proper officer of Customs for inspection, examination and assessment. Thereafter with the permission of Customs, the goods are handed over to a courier agency for onward dispatch. This process takes 1-2 working days.
30 day return & exchange
Every jewellery and product of jacknjewel is certified and our products are of excellent quality,however still at point of time if you feel that you are not satisfied with the product you purchased from us you can request for a full refund or exchange within 30 days from the day of receipt of the product. You can return any of our products except for ones that have been customized for you.We will only accept the product without custom engraving, in its original condition and with the certification. The value of the product being returned should not exceed Rs. 1,00,000/- in case of Jewellery and Rs. 5,00,000/- in case of Solitaires.
The products which are customized cannot be returned back and no refund will be provided Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.
How do I return the product to Jack & Jewel within 30days?
1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.
2. We will courier you a Jack & Jewel tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.
3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by jacknjewel. Note that once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.
5. Once your returned item is received by jacknjewel, your refund or new item will be processed shortly.
Our 30-day No Questions asked Return Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
Free Returns Pick Up
We offer FREE Return Shipping. you do not have to pay any amount for returning the product with 30 day exchange or return policy. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.
We do not entertain returns or refund request on International shipments for any dispute.
1) How do I know if a diamond is genuine?
You will not be able to know. Experts use specialized tools & equipment’s to create a certification which shows that the diamond is real. Only certificates accompanied diamonds are used for quality check.
2) Should I get my diamond set in platinum or gold?
Yes, though it will be expensive because it is a strong metal. It’s fitting will sustain longer. Platinum or gold will strengthen the quality. Gold will give a yellowish effect. 3) How can I be sure that I receive the same diamond after sent for inspection or remounting?
You should need to know some inclusions which are necessary to ascertain your choice. As Diamonds are certified by GIA. The documents are also sent with certification so u don’t need to worry.
4) Is it important that I buy a diamond that is accompanied by a certificate?
All diamonds shown on the websites are accompanied by their own certificates. Carats, size, clarity, cut, quantity are original & assured by the certificates. 5) How does COD work?
Make an order of your choice, check for COD facility by entering pin code of your area. Choose COD option if available and complete the procedure. You pay the complete amount in cash to the courier once it is delivered. 6) Who are we? Why is jacknjewel different from other?
Jacknjewel is the online presence of DD jeweler’s private limited. We are one of the leading & popular online shopping portal. We are different because we have new, developed & branded designs to create a new change in the market.
7) Do you offer any additional discounts?
No, we don’t offer any additional discounts except the discounts which are shown on our websites.
8) I can’t find the piece I wanted on the website anymore. Can I still order it?
Please do contact our customer care service team. We will try our best to fulfill your requirements. 9) How much does it cost for shipping to home?
Shipping charges are free inside the linguistic lines and outside the territorial lines.
10) What is the estimated delivery time?
Jacknjewel, provides national & international shipping. The order will be delivered differently depending on the area. For national boundaries, it will take 7-12 days and for international shipments, deliveries will be as curtained within 3 weeks.
11) How will the delivery be done?
Delivery will be done with the help of courier through reputed company by our shipping partner Bluedart.
12) What is the safety of my product?
Your jewelry is shipped in durable, tamper proof packing that ensured that the content remain intact. Your jewelry is fully insured till it reaches you.
13) Does jacknjewel ship internationally?
Jacknjewel also offers international shipping to all the major European & western countries. However the return policies for India and for International countries is different.Kindly check the return policy.
14) Can I change my shipping address after I have made an order?
Placed address can be change until your product is not shipped from our side. For further queries contact our customer care service team to ensure your delivery or change in process.
15) Will I have to pay for shipping the product back to you?
We offer free return shipping in India only. You will receive complimentary return shipping on all resizing, exchanges or refunds for all products within 30 days. For international orders fixed charges are applicable.
16) Can I customize a design?
Please call our customer support team. They will be happy to solve your queries. They will suggest you an appropriate way.
17) Do pendants come with the chain?
Pendants will not come along with the chain however you can request for a chain by contacting our customer support team which will provide the details of the chain we offer and their cost
18) Can I order by phone?
You can order your selected design by phone. For this you can contact our customer support team for instant order placement. Do contact us on +91-882-6323222
19) Will I get an order confirmation?
Yes you will get an order confirmation as soon as the order is placed via email or sms.
20) How to cancel an order?
Please contact our customer support team at +91-822-6323222 to cancel the order.
21) What are the payment options you have?
Please visit our payment options section on our website.
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